Legal
Privacy Policy
This policy explains how E ScrapSolutions handles the information you provide when you submit a scrap enquiry, upload material photographs or send us a message through this website.
Information We Collect
When you submit a scrap enquiry or contact form on this website, we collect the details you provide — such as your name, mobile number, email address, company name, material category, estimated quantity, pickup location, preferred pickup date and any additional details you share. If you upload photographs of your material, those images are collected as well and are stored privately.
How We Use Your Information
The information you submit is used only to review your enquiry, respond to you, discuss material, pricing and collection arrangements, and keep a record of the enquiry for our own administration. We do not sell or rent your information.
Uploaded Photographs
Photographs submitted with an enquiry are used to assess the material described. They are stored in private storage and are accessible only to authorised personnel for the purpose of reviewing and handling your enquiry.
Sharing of Information
We share your information only where it is necessary to handle your enquiry — for example with collection or processing partners directly involved in your material — or where we are required to do so by law.
Data Retention
Enquiry records are retained for as long as needed to manage the enquiry and our business records. You may ask us to delete your enquiry details and uploaded photographs at any time, where no legal obligation requires us to keep them.
Your Choices
You can ask us what information we hold about you, request a correction, or request deletion. Use the contact details on our Contact Us section to make a request and we will respond as quickly as we can.
Security
Access to enquiry records is restricted to authorised administrators of E ScrapSolutions. Uploaded material photographs are held in private storage rather than on publicly accessible links.
Changes to This Policy
We may update this policy from time to time to reflect changes in how we operate. The current version is always the one published on this page.
To ask about the information we hold, or to request a change or deletion, please use the contact details listed in our Contact Us section.